Akela Surf ships to Canada and USA. We're pleased to offer FREE SHIPPING to the US and Canada on all orders over $150, otherwise standard shipping rates and fees will apply.
We do ship internationally, however there is no guarantee of delivery and customers who wish to receive an international tracking number must pay an additional cost. Please email firstname.lastname@example.org for more information.
- Do you ship internationally?
We provide FREE shipping for all orders over $150 to Canada and the USA. But stay tuned, for our promotion of FREE shipping on any orders to Canada & USA!
- How do I get FREE shipping?
USA Orders: It may take 1-2 business days to process your order. We ship Monday through Friday, excluding weekends and holidays. Though we do our best, orders are not guaranteed to ship the same day. Please allow up to 2 business days for orders to process. All orders are shipped via USPS with expected delivery between 5-10 days.
- What are the estimated shipping times?
Canadian orders: It may take 1-2 business days to process your order. We ship Monday through Friday, excluding weekends and holidays. Though we do our best, orders are not guaranteed to ship the same day. Please allow up to 2 business days for orders to process. All orders are shipped via USPS with expected delivery between 5-7 days.
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country.
- Will I get charged customs?
We accept PayPal, Visa and Mastercard
- What payment methods do you accept?
We will be fair to you, and expect the same.
- What is your return and exchange policy?
There's NO RETURN OR EXCHANGE for any orders purchases with any discounts code and on sales. FINAL SALES, Sorry!
- Do I pay for the shipping Fees for return/exchange?
Yes, Returns do not cover the shipping and handling charges. Meaning, we are not providing return ticket. Shipping charges for all returns must be paid prior by the sender, and you also have to pay the insurance costs, a tracking number will do! You are responsible for any loss or damage of package that may occur during shipment of returning a package. We cannot guarantee that we will receive the item you are returning, this is why we are highly recommend to get a tracking number. Shipping and handling charges are non-refundable.
If you want to send a package back. Akela Surf need to agree to send the package back. Otherwise, we have all the rights to refuse the package. Please contact us if you are not clear or have concern.
Please note that sales tax is not included in listed prices. These collected taxes are mandated by your state and provincial governments. Akela Surf in no way benefits from this.
All prices listed are in U.S. currency by default. Prices are calculated at the current exchange rate, updated daily.
- What currency is your pricing in?
Yes, please send a email to email@example.com
Please contact firstname.lastname@example.org
- Media, collaboration opportunity, surf retreat, artists ?