• Where do you ship? 
Akela Surf ships to Canada and USA. We're pleased to offer FREE SHIPPING to the US and Canada on all orders over $150, otherwise standard shipping rates and fees will apply.

  • Do you ship internationally?
We do ship internationally, however there is no guarantee of delivery and customers who wish to receive an international tracking number must pay an additional cost. Please email info@akelasurf.com for more information.

  • How do I get FREE shipping?
We provide FREE shipping for all orders over $150 to Canada and the US .

  • What are the estimated shipping times?
USA Orders: It may take 1-2 business days to process your order. We ship Monday through Friday, excluding weekends and holidays. Though we do our best, orders are not guaranteed to ship the same day. Please allow up to 2 business days for orders to process. All orders are shipped via USPS with expected delivery between 5-10 days.
Canadian orders: It may take 1-2 business days to process your order. We ship Monday through Friday, excluding weekends and holidays. Though we do our best, orders are not guaranteed to ship the same day. Please allow up to 2 business days for orders to process. All orders are shipped via USPS with expected delivery between 5-7 days.

  • Will I get charged customs?
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country.

  • What payment methods do you accept?
We accept PayPal, Visa and Mastercard

  • What is your return and exchange policy?
We will be fair to you, and expect the same. There's no return or exchange for any orders purchases with any discounts and on sales. 

  • Do you charge sales tax?
Please note that sales tax is not included in listed prices. These collected taxes are mandated by your state and provincial governments. Akela Surf in no way benefits from this.

  • What currency is your pricing in?
All prices listed are in U.S. currency by default. Prices are calculated at the current exchange rate, updated daily.

  • Do you offer wholesales?
Yes, please send a email to sales@akelasurf.com

  • Media, collaboration opportunity, surf retreat, artists ?
Please contact info@akelasurf.com